As per the ADAS Complaints/Grievance Policy the relevant form (below) must be submitted if a complainant wishes ADAS to take action in response to a Non-academic or Academic complaint.
Formal Non-academic Grievance form (pdf 36KB)
Formal Academic Grievance form (pdf 34KB)
You will need Adobe Acrobat Reader to view the pdf forms. If you do not have Adobe Acrobat Reader you can find it on the Abobe site here: http://get.adobe.com/reader